Cancelling and asking for a refund
How cancelling works, how to ask for a refund, and what happens next.
Step by step
- To cancel without a refund, open Billing and choose Manage billing. Your plan then ends at the end of the term you have paid for.
- To ask for a refund, open Billing, find the payment and choose Ask for a refund. Say why and confirm with your password. Only the workspace owner can do this.
- We ask Stripe to stop your subscription renewing at the end of the paid term. Check Billing for confirmation before assuming renewal has stopped.
- If it is your first payment on ITA.TO and you ask within 24 hours of paying, your refund is approved automatically, in full and without a cancellation fee. This applies once per account; any later payment is reviewed by our team.
- Otherwise our team replies within two business days (up to three business days in rare or complicated cases). Where a refund is approved there is no cancellation fee. We may refund all of it or part of it, and we explain how it was worked out.
- If a refund for the payment that covers your current term is issued, your subscription ends immediately and the workspace returns to the Free plan. Your links and QR codes are not deleted.
- The money normally reaches your card 5 to 10 working days after the refund is issued, depending on your bank.
Answer times count Monday to Friday and exclude bank holidays in England and Wales. If you are a consumer, nothing here limits your statutory rights.